returns

  • RETURN POLICY

    You may return your items for a refund given you meet our returns policy within 30 days from the date of delivery. Items that are eligible for return must be unworn, unwashed, unmarked, unaltered, and undamaged with tags attached. Any garments returned to us with makeup, markings, stains, or scents will not be accepted. If you return an item that qualified for free shipping in your initial order, we will refund your total to you minus the cost of shipping of your initial order. If an item returned does not meet our Return Policy, the cost of shipping will be charged to ship the items back to you.

    We are unable to offer store credit for items purchased on sale. However, you are welcome to exchange your sale item within 15 days from the date of delivery for a different size or style, provided it is equal to or greater in value than your original purchase. Customers are required to cover any relevant shipping costs associated with the exchange of a sale item.
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  • SALE ITEM

    Items purchased during any sales such as Hijab Sales, Black Friday, Cyber Monday, Ramadan Sales, Clearance Events, or any applicable sales are non-returnable and considered final sales. Any items marked Final Sale will not be approved for returns. We do not offer price match adjustments, returns, credits, or exchanges for items that went on sale after your purchase date.

  • FAULTY ITEM

    If you suspect a faulty item, please contact our customer service team at support at tehzeebshop@gmail.com within 7 days of receiving your order to address the nature of the fault. We'll be more than happy to rectify this for you. If we are unable to repair or replace your faulty item, you will be refunded for the total of your purchase amount
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